Support Policy Page
CUSTOMER SUPPORT POLICY
Effective Date: 01/01/2026
At Panmasala Enterprise, we are committed to providing reliable and responsive customer support. This Support Policy explains how customers can contact us, what support we provide, and the standards we follow to assist you.
1. Support Availability
Our customer support team is available during the following hours:
Working Hours: Mon-Sat & 10am-5pm
Requests received outside working hours will be addressed on the next business day.
2. Support Channels
You may contact our support team through:
Phone: 9863009724
Address: Amtali, Agartala, Tripura 799001
We aim to respond to all inquiries as quickly as possible.
3. Response Time
Estimated response times:
General inquiries: Within 24–48 business hours
Order issues: Within 24 hours
Urgent complaints: Priority handling
Response times may vary during peak seasons, holidays, or unforeseen circumstances.
4. Scope of Support
We provide assistance with:
Order status and tracking
Product information
Return and refund requests
Payment issues
Technical website problems
We do not provide support for:
Issues caused by incorrect customer information
Delivery delays caused by courier services
Problems resulting from misuse of products
5. Customer Responsibilities
To help us assist you faster, customers should:
Provide accurate order details
Describe issues clearly
Attach photos if reporting damaged or incorrect items
Incomplete information may delay resolution.
6. Complaint Resolution
If you are not satisfied with the initial response:
You may request escalation
A senior representative will review your case
We aim to resolve all complaints fairly and promptly
7. Policy Updates
We reserve the right to modify this Support Policy at any time. Updates will be posted on this page with a revised effective date.
By contacting our support team or using our services, you agree to this Support Policy.
PANMASALA
