RETURN & REFUND POLICY
Effective Date: 01/01/2026

Thank you for shopping with Panmasala Enterprise. We strive to ensure customer satisfaction. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are accepted for purchases made through panmasalaenterprise.store (the "Website").

1. Eligibility for Returns

We accept return requests only under the following conditions:

• The product delivered is damaged, defective, or incorrect

• The return request is submitted within 5 days of delivery

• The product is unused and in its original packaging

Products that do not meet these conditions will not be eligible for return or refund.

2. Non-Returnable Items

The following items are not eligible for return:

• Opened or used products

• Items damaged due to misuse or mishandling

• Products without original packaging

• Clearance or sale items (unless defective)

3. Return Request Process

To request a return:

1. Contact our support team at paanmasalaenterprise@gmail.com or 9863009724

2. Provide your Order ID, photos of the product, and reason for return

3. Wait for approval and return instructions

Returns sent without approval may not be accepted.

4. Replacement Policy

• If a product is defective or incorrect, we will offer a replacement at no additional cost (subject to stock availability).

• If replacement is not available, a refund will be issued.

5. Refund Policy

Once your return is received and inspected:

• Approved refunds will be processed within [3-7] business days

• Refunds will be issued to the original payment method

• Shipping charges are non-refundable unless the return is due to our error

6. Return Shipping

• If the return is due to our mistake (wrong or defective product), we will bear return shipping costs.

• If the return is due to customer preference, shipping costs must be paid by the customer.

7. Order Cancellation

• Orders may be canceled before shipment.

• Once shipped, orders cannot be canceled and must follow the return process.

8. Contact Information

For return or refund assistance:

Panmasala Enterprise
Email: paanmasalaenterprise@gmail.com
Phone: 9863009724
Address: Amtali, Agartala, Tripura 799001

By placing an order on our Website, you agree to this Return & Refund Policy.